Covered CA Program Manager

Covered CA Program Manager

Overview:

The California Black Health Network (CBHN) is the only Black led, state-wide organization dedicated to advocating for health equity for all Black (African Americans and Black Immigrants) Californians. CBHN’s mission is to advance health equity for Black Californians by improving health literacy, strengthening community power, and advocating for protecting the health and healthcare of our community. CBHN conducts outreach, education, and advocacy to achieve health equity for Black Californians through the lens of understanding critical issues that lie at the intersection of racial justice, social justice, and environmental justice.

Position Summary:

CBHN seeks to hire an experienced and passionate individual to manage CBHN’s Covered CA Navigator Program. The Covered California Program Manager provides strategic leadership, operational oversight, administrative management and support for outreach, education, enrollment, and retention activities to meet CBHN’s Covered California performance goals and objectives, in addition to reporting requirements. This role is responsible for driving program performance, ensuring grant compliance and success, optimizing workflows for Certified Enrollment Counselors (CECs), and developing high-impact community statewide outreach and awareness campaigns, in alignment with Covered CA’s messaging and communications strategy, to drive new enrollments and re-enrollments.

Serving as a primary liaison between CBHN and Covered California leadership, CECs, subcontractors, and community partners, the Covered California Program Manager aligns program operations with organizational goals to ensure that the program Scope of Work and key deliverables are met.

Essential Duties and Responsibilities

Program Management

• Coordinate day-to-day operations of the Covered California Navigator Program.

• Monitor program goals, deliverables, and performance metrics.

• Assist with implementation of outreach and enrollment strategies.

• Maintain program records and documentation in compliance with Covered California requirements.

• Prepare reports, summaries, and presentations for leadership and funding agencies.

• Ensure adherence to all Covered California policies, procedures, and confidentiality requirements.

Certified Enrollment Counselor (CEC) Support

• Provide support to recruit, onboard, and grow Certified Enrollment Counselors (CECs).

• Coordinate initial and ongoing CEC training requirements.

• Monitor certification and renewal deadlines for enrollment staff.

• Provide technical assistance and guidance regarding eligibility, enrollment processes, and program updates.

• Facilitate regular meetings and communication with enrollment teams.

Outreach and Community Engagement

• Develop and coordinate community outreach and education events.

• Build and maintain partnerships with healthcare providers, community-based organizations, schools, faith-based groups, and local agencies.

• Represent the organization at health fairs, enrollment events, and community meetings.

• Promote awareness of Covered California programs and available healthcare resources.

• Assist in developing culturally and linguistically appropriate outreach materials.

Enrollment Monitoring and Reporting

• Track enrollment activities and outcomes using approved reporting systems.

• Analyze enrollment data to identify trends, opportunities, and areas for improvement.

• Monitor outreach event effectiveness and participant engagement.

• Ensure timely and accurate submission of required program reports.

• Maintain records related to consumer assistance and enrollment activities.

Compliance and Quality Assurance

• Ensure compliance with Covered California Navigator Program standards.

• Monitor consumer privacy and HIPAA-related requirements.

• Conduct quality reviews of enrollment activities and documentation.

• Stay informed regarding federal and state healthcare policy changes affecting enrollment programs.

• Implement corrective actions as needed to maintain program compliance.

Requirements/Qualifications:

• Bachelor’s degree in public health, health administration, business, non-profit management, or a related subject. A (MPH) Master of Public Health is a plus.

• Minimum 3 years of experience in health education, health literacy, and/or program management, preferably within a nonprofit or healthcare setting.

• At least 2-3 year of experience managing and leading direct report(s).

• Solid experience in preparing grant proposals and reports; health-related grant proposal experience is preferred.

• Experience analyzing complex information, conducting research, and preparing reports.

Other Qualification and Required Skills

• Ability to demonstrate self-motivation and be proactive; a self-starter who takes initiative.

• A strategic program manager with a hands-on approach, ready to dive in and do whatever it takes to get the job done.

• Must embody our core values of trust, integrity, respect, reliability, and transparency.

• Able to work remotely in a fast-paced environment and with a supervisor in a remote office.

• Ability to prioritize multiple assignments and meet conflicting deadlines within a dynamic environment.

• Strong interpersonal skills to work effectively and professionally with diverse staff, Board, constituents, and stakeholders.

• Proven ability to manage multiple programs simultaneously with strong organizational skills.

• Excellent communication skills, both written and verbal, with the ability to give presentations that engage and inspire diverse audiences.

• Strong relationship-building skills with a track record of successfully collaborating with internal and external stakeholders.

• A team player passionate about health equity and advancing CBHN’s mission, programs, and relevant public policy.

• Computer savvy with proficiency in Microsoft Office and ability to work with databases, analytical tools, various online meeting platforms, and create presentations and program reports using PowerPoint and Excel.

Physical Requirements

• Work is primarily sedentary, with some light work.

• Must be able to exert or lift up to 20 pounds of force occasionally.

• Travel may be necessary up to 10%.

• Skilled operation of computers, copiers, and telephones is required.

• Hybrid office environment.

Compensation

• Hourly Rate: $35 – $40

• Schedule: Part-Time Monday – Friday (May include weekends for special events)

• Hours: 12-15 HRS/ week

• Location: California, preferably Sacramento

To Apply

Submit your application in a Word or PDF document including a cover letter, resume, and a writing sample (no longer than 5 pages) to: jobs@yourcbhn.org subject: Covered CA Program Manager Position.

Position open until filled.

CBHN is an equal opportunity employer and is committed to identifying and developing the skills and leadership of people from diverse backgrounds.