Front Office Administrator

We offer great benefits, competitive pay, and great working environment!

We offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 11 Paid Holidays
• 4 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

Front Office Administrator
Requisition #: 51312
Status: Full-time, Non-Exempt
Schedule: Monday – Friday, 8AM – 5PM
Onsite or Hybrid: Onsite
Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.

This position will pay $25.00 - $27.29 hourly. Salary is commensurate with experience.

POSITION SUMMARY: Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
- Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
- Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
- Assist patients with checking in and registration in new online system answering questions as needed.
- Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
- Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.
- Communicates appointment changes to patients and staff.
- Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff.
- Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
- Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.
- Ensure that the waiting area is maintained neat and well organized.
- Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.
- Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
- Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
- Understand and comply with OSHA and other regulatory requirements.
- Assist in orientation of new personnel as directed.
- Work as a contributing team member and act in a professional and respectful manner at all times.
- Comply with all standard operating policies and protocols of APLA Health & Wellness.
- Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties

REQUIREMENTS:
Training and Experience: High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.
Knowledge of: Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.
Ability to: Must be extremely organized and detail oriented; Must have excellent communications and written skills; Strong telephone etiquette; Must have a courteous, professional nature and customer service oriented; Must maintain a strict discipline in time management with a focus on quality; Knowledgeable about insurance plans, Medi-Cal / Medicare; Good computer and typing skills; Bilingual required – English/Spanish

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

Covid vaccination required or medical/religious exemption.